Terms and Conditions

Salon Terms and Conditions

Punctuality and Courtesy

Arriving late may intefere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.

Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.


Please note 48 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01287 348937 or using your online portal.

Purchase of Retail Products

Products must be paid for in full at time of purchase or ordering.

VIP Card – Our Loyalty Reward Card

All Vip Cards are valid for 1 year from date of purchase. This Card DOES NOT include discounts on retail products not can it be used in conjunction with any other offer, discount or promotion. This is any services that are discounted from list price.

This Card will be automatically refused and held if the card looks defaced or tampered with or seems to be being used fraudulently. Proof of ID may be required when using the ViP card. All ViP cards are issued by and remain the property of Spencer’s hair Studio which may at any time terminate the scheme or alter or amend the conditions of operation. from time to time amendments may be changed and we will inform you via email 30 days prior to any changes.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the Stylist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Price Alteration

We reserve the right to alter prices without prior notice.


Please note that it is illegal to smoke anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your stylist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.


Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.


Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.


Most credit and debit Cards are accepted, American Express and cash. All prices include value added tax at a current rate.

Patch Testing

Patch testing required for clients who have never had colour treatments.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.


If for any reason you feel you are unhappy with the service provided within the salon you must let a senior member of staff know within 24 hours. After 24 hours we are under no obligation to refund any service carried out